Terms and conditions
Terms of Sale
We offer a 30 days return policy on all our items, according to the UK's Consumer Rights Act. 100% Customer Satisfaction is our number one priority. If there is any problem with the stones you have purchased, please contact us as soon as possible. We will contact you as soon as we get it.
We guarantee our items to be 100% as described or your money back. All refunds are made via the same method as payment received.
Please notice that on a discretionary return original shipping and handling charges are non-refundable. If you request a refund, you will be refunded for the price of the item purchased and tax (if applicable) but not the cost of shipping. Please be aware that all 'Import Fees' (refer to above) are not refunded for shipments being returned from outside the EU.
Security & Privacy
Gemstones Brazil prioritises the security of our customers' data. We ensure that both our transaction process and our customers' information is secure.
All gems are guaranteed to be as stated. Every gemstone is a natural gem. We do not deal in synthetic or lab-created “gems”.
Cards: We accept Visa, Master Card, American Express, Dinners Club International, Discover, UCB.
PayPal: We accept PayPal. It’s fast, secure, and easy!
Bank Transfer: Please email us for Bank Transfer options.